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About Us & F.A.Q

What is Value Vault?
We are a small, independent business operated by just 1-2 people, and our mission is simple: to bring you authentic, high-quality products at the best possible prices. Whether you’re a dedicated gamer, a collector, or someone looking for a great deal, we aim to provide a unique selection of items that you won’t find just anywhere.

At Value Vault, we take pride in curating each product to meet both our standards and yours. We specialize in a wide range of products, but our main focus is on Retro Video Games, both new and pre-owned. From classic cartridges to iconic consoles, we ensure that every item we sell is in the best possible condition and has been carefully inspected before it reaches you.

While retro gaming is our passion, our store offers much more. Here’s a glimpse of what you’ll find at Value Vault:

  • Video Game Consoles: From vintage systems to current-gen consoles, we offer a variety of options for gamers at any level.
  • Current Generation Video Games: Explore a selection of new and used titles for the latest consoles.
  • Digital Keys for Video Games & Software: Instant access to your favorite games and software through downloadable digital keys.
  • Gaming Accessories: Everything from controllers to headsets and cables—everything you need to enhance your gaming experience.
  • PC Parts: Whether you’re building a new rig or upgrading, we offer quality components with gaming in mind (but not limited to it).
  • Collectibles: Rare and vintage items, from gaming memorabilia to unique clothing and gear—perfect for collectors or anyone looking for something special.
  • Trading Cards: A variety of Yu-Gi-Oh, Pokemon, and other trading card game products, along with accessories to store and protect your cards.

As a small business, we’re committed to giving our customers personalized service and value. We handpick each product in our inventory and make sure it’s up to our own high standards, so you can trust that you’re getting exactly what you see. Whether it’s ensuring the perfect condition of a retro game or checking the functionality of a console, we’re dedicated to delivering great products and exceptional customer satisfaction.

Thank you for choosing Value Vault! We’re thrilled to have you here, and we hope you find something you love!

Why Buy from Us?

At Value Vault, we know you have plenty of options when it comes to shopping for video games, collectibles, and tech gear. That’s why we go above and beyond to ensure that choosing us is the best decision you’ll make. Here are just a few reasons why Value Vault stands out from the competition:

 

1. Unbeatable Prices

We offer the best prices compared to our competitors. When you shop with us, you can be confident that you’re getting the best deal possible. Why pay more when you can save with us?

2. Exceptional Quality

Every product we sell is hand-tested or inspected for imperfections before it’s listed for sale. From retro games to gaming consoles and accessories, our Quality Control ensures that what you see is exactly what you get. With us, there are no surprises—only reliable, top-quality items.

3. Fast & Flexible Shipping

Need something in a hurry? We’ve got you covered! Whether it’s a last-minute gift or a time-sensitive purchase, we offer flexible shipping options to suit your needs:

  • Choose from Standard, Expedited, or Custom shipping options at checkout.
  • Need 2-Day or Overnight Shipping? Contact us directly, and we’ll provide a custom quote.
  • Shipping internationally? No problem! We can work with you to arrange a solution.

We understand how important timely delivery is, and we’ll do everything we can to ensure your package arrives on time.

4. A+ Customer Service

Your satisfaction is our top priority. At Value Vault, we’re committed to making sure every customer has a great experience. Whether you have questions before your purchase or concerns afterward, we’re here to help. Our customer service team is friendly, responsive, and always willing to work with you to find a solution that works for everyone. We don’t just want you to shop with us—we want you to come back again and again.

5. Flexible & Understanding Return Policy

We know life isn’t black and white, and neither is our return policy. While we may not accept returns for items that are properly working and as expected, we are always willing to work with you if something comes up.

  • If you need assistance, simply contact us, and we’ll do our best to help.
  • For damaged or non-functional items, you’ll find our Shipping and Returns Policy here. We make exceptions where reasonable and aim to ensure you leave satisfied.

At Value Vault, we’re not just a store—we’re a business built on trust, quality, and care. Thank you for considering us for your gaming and collectible needs. We look forward to serving you!

Do You Offer Discounts?
At Value Vault, we love helping our customers save even more on their favorite items. Here’s how you can take advantage of discounts and special offers when shopping with us:

1. Sitewide Discounts and Sales

We periodically offer sitewide discounts and promotions, which will always be clearly advertised on our website. Keep an eye out for these deals to snag great products at even better prices!

2. Coupons for Future Purchases

In some cases, we’ll include a coupon with your order to thank you for your business. These coupons can be used on a future purchase to help you save even more next time you shop with us.

3. Bulk Order Discounts

If you’re planning to purchase items in bulk, we may be able to offer you a discount. These discounts are handled on a case-by-case basis and are typically applied to help reduce shipping costs or provide savings on large orders. Please reach out to us if you’re interested in placing a bulk order, and we’ll let you know if an exception can be made.

4. Holiday and Overstock Sales

We occasionally run special holiday sales or offer discounts when we’re overstocked. These are perfect opportunities to grab the items you’ve been eyeing at reduced prices. Be sure to check our site regularly or follow us on social media to stay updated on these limited-time offers.

5. Discounts for Testimonials & Reviews

We may offer discounts to customers who submit testimonials or reviews about their experience with us. This could be through leaving a written review or creating a video review of our service. Please note that these discounts are entirely at our discretion and are not guaranteed, but we value your feedback and love to reward our customers when possible.

At Value Vault, we’re committed to providing value in every purchase. Whether it’s through everyday low prices or special discounts, we always strive to give you the best deal possible!